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Stripe

Last updated: October 24, 2026

Who can do this: administrators and owners.

What it does

Connect Stripe so customers can pay an invoice online from a Pay Now link, and Lucrii records the payment. Stripe is a first-party connector published by Lucrii, free to install. Stripe’s processing fees apply on your Stripe account.

  • The connector links your Stripe account to Lucrii through Stripe Connect.
  • When Lucrii creates an invoice for a sales order, the connector raises the matching Stripe invoice, with one Stripe line per Lucrii line. A line bills the discounted figure and its tax rate.
  • The connector embeds Stripe’s hosted Pay Now link in the PDF. The link disappears once the invoice is paid. Quotes and purchase orders never include the link.
  • When the customer pays, Stripe reports it and the connector records the payment against the Lucrii order. An hourly pass picks up anything the report missed.
  • Card details and balances stay inside your Stripe account. Lucrii never sees a card number.

Changing an order after it was invoiced amends the Stripe side, and the customer has one open payment link.

ChangeWhat the connector does
A rise on an order that has been paidRaises a further invoice for the difference
A rise on an unpaid orderReissues its Stripe invoice at the new total
A fall against money already collectedSends a Stripe credit note, which refunds the original payment method and books the refund on the Lucrii order
Cancelling the orderStops its Stripe invoices collecting and credits what they took

Good to know:

  • The connector puts a discount into the amount a Stripe line bills, and notes the percentage in the line description. The invoice shows the discounted price, with no discount listed next to it.
  • Disconnecting Stripe stops new invoices. Existing Stripe invoices stay as they are.

Before you start

The connection card shows a LIVE or TEST MODE badge, taken from the Stripe account you linked. A test-mode account does not collect real money.

How to use it

  1. Install Stripe from the App Store and open the installation page.
  2. Select Connect with Stripe and authorise the connection.
  3. Leave the Show Pay Now switch on, or turn it off to bill without a link, then select Save settings. The label follows the word your organisation uses for a sales order. Where that word is Invoice, it reads Show Pay Now on Invoice PDFs.
  4. Send an invoice from a sales order.
  5. Select View in Stripe Dashboard to open the same account in Stripe.

Troubleshooting

A refund was credited twice. A refund you issue from the Stripe Dashboard is recorded against the Lucrii order, but Lucrii does not count it as one it made itself. A later drop in the order total can then be credited again. Refund through Lucrii where you can.

The card says it could not read the Stripe connection. Lucrii cannot check the connection right now, so the page cannot say whether one exists. Reload to try again.

  • Managing an installed app: Set up, update, reconnect or uninstall an app your organisation has installed.
  • Xero: Connect Xero to send your orders and quotes to Xero and bring Xero payments back.
  • Installing an app: Read an app’s listing, then install it once you agree to the permissions it needs.

Changes