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What Hermes remembers

Last updated: October 24, 2026

Who can do this: anyone in the organisation, on the Early Access plan.

What it does

Tell Hermes a fact or a nickname to keep, and Hermes reads it back in later conversations.

  • Hermes files a fact under a short key with the sentence you gave.
  • A fact takes one of four categories: customer, item, process or general.
  • Ask Hermes to forget a key, and it removes the fact filed under it.
  • Nicknames are a separate list. Tell Hermes that a short name belongs to a person, and later mentions of that name mean that person.
  • What Hermes remembers belongs to you inside one organisation. A colleague does not get your facts, and neither does another organisation.

Before you start

  • Memory stops at 100 facts. Past that, Hermes asks you to forget something before it stores anything else.
  • A fact can be up to 1,000 characters.
  • Nicknames stop at 250. At that limit, Hermes can only change who a nickname it keeps refers to.
  • Hermes matches keys exactly. A fact filed under a key already in use replaces what was there.

How to use it

  1. Tell Hermes what to keep, with the fact in full. A customer’s standing discount is the kind of thing to keep, and so is the location you receive stock into.
  2. Hermes replies with the key it filed the fact under.
  3. To remove one, ask Hermes to forget that key.
  4. For a nickname, tell Hermes who the short name refers to and give the full name once.

Troubleshooting

Hermes says there was nothing to remove. The key you asked it to forget has no fact filed under it.

Hermes still knows something after you asked it to forget. Forgetting a fact removes only that fact. Hermes also builds a picture of your business from your records, separate from anything you ask it to keep.

Changes