---
title: Audit history on a record
id: account.audit-history
description: "Read a record's audit page to see who changed what and when, with values before and after."
lastUpdated: 2026-10-24
order: 70
---

## What it does

Use a record's audit page to find out who changed something, when, and what it was before. The heading gives the record and its type.

- The entries are grouped by day, newest first.
- Lucrii tags an entry Created, Updated or Deleted.
- An update lists the fields that changed, with the value before and the value after.
- Each change appears under its label, as in "Variant Teak, 1.8 m: SKU".

An entry shows who made the change and when. Select a person's name to open their member page in a new tab. Where a person's account is deleted or they are no longer a member of the organisation, their name shows struck through and does not open. A change a person made through Hermes reads as theirs with "via Hermes", as in "Sam Lee via Hermes". One made through an MCP client reads "via MCP" the same way. A connector shows its app's name and badge, as in Xero. A customer's email reply shows the contact with "(customer)", as in "Harbour City Corp (customer)". Without a contact on record, it reads A customer. A change nobody made by hand shows System, as plain text with a grey avatar and no link.

Orders, contacts, contact locations, inventory items, inventory locations, tasks, work boards, taxes, teams, document templates and units all have an audit page. [Your organisation](/docs/settings/audit-history.md) and [each installed app](/docs/integrations/audit-history.md) have one too.

| Record | What its audit page also shows |
| --- | --- |
| Order | Payments, fulfilments and reversals, the status a send sets, conversions, duplicates and email replies |
| Item | Variant changes, option values, stock an order moved, and stock adjustments with their reason |
| Contact | Locations linked or unlinked, by name, and an address copied from its company |
| Contact Location | Each person linked or unlinked, by name |
| Task | Its place in a column, its closure note, and leaving a board |
| Work Board | Columns cleared or sorted, each column's Mapped Status, and where a deleted column's tasks went |
| Template | Losing its place as the default to another template |
| A record with notes | Each note by anyone, with its whole text |
| Every record | Each field of a deleted record, with its last value |

The audit page is light and white whatever theme you use elsewhere, and it is built to print.

## How to use it

1. Open the record and select its More Actions menu.
2. Select View Audit History. The page opens in a new tab.
3. Select Load More at the foot of the page to read further back.
4. Print the page from the browser where you need a copy.

## Troubleshooting

The page says No audit history available. Lucrii has not recorded a change against what you are viewing.

The audit page says "This section couldn't load." Lucrii could not show it. Select Reload.

## Related

- [Audit history and moving between orders](/docs/orders/history.md): See who changed an order and when, and step from one order to the next.
- [Signing up and logging in](/docs/account/signup-login.md): Open a Lucrii account and log in with a password, Google or a passkey.
- [Organisation audit history](/docs/settings/audit-history.md): Read who changed your organisation's settings, members, plan and apps, and when.
- [An app's audit history](/docs/integrations/audit-history.md): See what changed on an installed app, such as its version, connected account or status.

## Changes

- [Deleted records show struck through](/changelog/2026-10-23#2026-10-23-deleted-records-struck-through) - 2026-10-23
- [Organisation and app audit history](/changelog/2026-10-23#2026-10-23-organisation-and-app-audit-history) - 2026-10-23
- [Record search, keyboard shortcuts and help](/changelog/2026-10-23#2026-10-23-record-search-shortcuts-and-help) - 2026-10-23
- [Removed members show struck through](/changelog/2026-10-23#2026-10-23-removed-members-struck-through) - 2026-10-23
- [Who made each change in audit history](/changelog/2026-10-23#2026-10-23-who-made-each-change-in-audit-history) - 2026-10-23
- [Help pages for every feature](/changelog/2026-09-30#2026-09-30-help-pages-for-every-feature) - 2026-09-30